Frequently Asked Questions

Please have a look at:
How to configure Outlook to receive e-mail messages from an IMAP server.

The same goes for POP3.

Please make sure you use the full email address as your username.

A catchall email address is an email address to which all email comes in that is not intended for other users on your domain.

You have for example the domain domain.com, and 2 user created: Webmaster and Sales.
The email for webmaster@domain.com then arrives at Webmaster, and sales@domain.com arrives at Sales.
info@domain.com won't arrive at this time. Imagine webmaster@domain.com as catchall, then info@domain.com (but also test@domain.com, averylongname@domain.com etc.) will be fetched by Webmaster because of the Catchall.

For incoming mail, use mail.domain.com (replace domain.com with your domain).
Your username and password are the same as your account, or a self-created username and corresponding password.

For outgoing mail, we advise you to use the mail server of your own provider. It is possible to mail via your own domain, use mail.domain.com as SMTP server and set it to use "verification" for this server (same settings as incoming).