Terms and conditions TotallyHosted Webhosting

These terms and conditions, comprise the whole agreement between Client and TotallyHosted (“Contract”). This Contract explains our obligations to Client and Client’s obligations to TotallyHosted in relation to the Service(s) you purchase.

1. Terms of Service (ToS)

1.1 In this Agreement, the following meanings shall have effect:

“Business” ie a person (which includes companies) acting for the purpose of their trade, business or profession. In these terms and conditions “you” and “your” refer to each customer and its agents, including each person listed in your account information as being associated with your account.”

“Consumer” ie a natural person (ie not a company) whose activity is outside of his or her trade, business or profession. In these terms and conditions “you” and “your” refer to each customer and its agents, including each person listed in your account information as being associated with your account.”

“Equipment” means all Client equipment installed in the Premises

“Initial cancellation period” Means the 14 day period when Client first enter into the contract with us.

“Site” means a new location where Client’s / TotallyHosted’s Equipment will be located

“Dedicated Servers” means a physical server used by Client at our Premises/Site part of the Service(s)

“Cloud Servers” means a virtual server used by Client at our Premises/Site as part of the Service(s)

“Parties” means TotallyHosted and Client

“Premises” means Serverius DC 1 data centre located at De Linge 26, 8253PJ Dronten or Serverius DC 2, Ketelskamp 10, 7942KG
Meppel, the Netherlands

“TotallyHosted”/”TotallyHosted’s” means TotallyHosted, TotallyHosted is registered with the Chamber of Commerce under number 39087225

“Client”/”Client’s” means the person or entity entering into the contract for Service(s) by virtue of ordering and paying for the Service(s)

“Services(s)” means each individual Service ordered from TotallyHosted including each Dedicated Server, each Colocation space, IP transit, Storage and Rack Space

“SLA” means the Service Level Agreement specifying the standard service level that TotallyHosted aim to deliver to Client in respect of each Service as specified further in Clause 4 below

1.2 Client are required to provide valid contact details, including a telephone number and email address and must inform TotallyHosted of any changes within 14 working days of such change.

1.3 Payment terms for all invoices and services are strictly 14 (fourteen) days from date of invoice. Payments are made one month in advance for all services. All prices are, where applicable, subject to Dutch VAT at the prevailing rate.

1.4 TotallyHosted automatically charge an €8 + VAT late payment fee should Client’s payment reach TotallyHosted after the 14 day payment period from date of invoice. This will be invoiced separately to Client’s account and non-payment of this charge may lead to service suspension.

1.5 After 14 days, Client’s account will be placed on hold and Client will be denied access to the data centre and customer Portal. Client will receive one reminder by e-mail prior to suspension of any Service you may receive from TotallyHosted. Please note that, if Client have more than one Service with TotallyHosted, failure to pay any invoice in respect of any service will result in the suspension of all services and not just the one in default until payment is received.

1.6 Failure to pay after a further 14 days will lead to immediate termination of all Services and possible loss of data if the server is owned by TotallyHosted. Co-located Servers will not be released until all payments have been settled. Client will receive one reminder by e-mail prior to disconnection and cancellation.

1.7 TotallyHosted reserve the right to exercise our landlord’s lien over co-located servers and equipment if any amounts remain outstanding 24 hours after the reminder regarding termination of service has been issued.

1.8 If Client are persistently late in settling Client’s account (defined as being placed on hold more than 3 times during your contract with TotallyHosted), we reserve the right in the event of subsequent late payments to put Client on hold 24 hours after the first reminder of Client’s account being overdue is sent.

1.9 TotallyHosted’s department operates 10-4:00pm, Monday-Friday excluding Dutch public holidays. Calls for reconnection, billing and accounts enquiries can only be dealt with by the billing department during these hours. Receipt of payment cannot be confirmed outside of these hours and confirmation of receipt of payment within these hours is explicitly subject to the availability of online banking facilities from our bankers.

1.10 TotallyHosted does not offer refunds for servers and Services purchased in advance.

1.11 If Client are a Business Client must inform the Billing department at least 10 working days before Client’s billing date if Client intend to cancel. Cancellation requests should be sent to info@TotallyHosted.net and a Support Ticket should also be raised.

1.12 For a Business failure to cancel in accordance with Clause 1.11 will result in Client’s account being charged for one extra month.

1.13 For Consumers, to cancel your contract, please follow this link to contact us.

1.14 Remote Hands Services, where not included as part of a product package, are charged at €45 per half-hour (30 mins) plus VAT.

1.15 All access requested need to be approved in writing at least 4 hours before visiting, 30 minutes if an emergency, via an access ticket raised through the customer Client Portal.

1.16 TotallyHosted’s employees have every right and expectation to work in an atmosphere free of abuse, intimidation and harassment from TotallyHosted’s clients. Therefore, abuse towards TotallyHosted’s staff in the form of verbal or written abuse (including abuse via email or the ticket system) or anything else that TotallyHosted deem to be offensive may result in cancellation of Client’s account with immediate effect and without compensation or refund for lost periods of service.

1.17 TotallyHosted may, without notice and without obligation to pay compensation apply service credits or refund any monies, suspend restrict or terminate your access if such access shall prejudice the efficiency or integrity of the Site.

1.18 If Client’s server is attacked (DoS) then TotallyHosted reserve the right to remove Client’s server from TotallyHosted’s network without notice and without obligation to pay compensation apply service credits or refund any monies in respect of Service downtime.

1.19 TotallyHosted shall report, if appropriate, misuse or abuse of the Site by Client to any regulatory authority or, in the case of criminal matters, the police.

1.20 Client agrees not to use the service to do any of the following and it is expressly agreed between TotallyHosted and Client that if there is any breach of this Clause 1.19 may, without notice and without obligation to pay compensation apply service credits or refund any monies, suspend restrict or terminate your service if Client:

(a) Upload, post or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene (illegal pornography), libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable. Please note that IRC services may not be run on our network. Contact us for clarification where needed.

(b) Harm minors in any way.

(c) Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity. Forge headers or spoof or monitor/sniff IP packets.

(d) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content or Third Party Content transmitted via the Site.

(e) Upload, post or otherwise transmit any Third Party Content that you do not have a right to transmit under Law or under contractual or fiduciary relationships.

(f) Upload, post or otherwise transmit any Third Party Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

(g) Upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas of the Site that are designated for such purpose.

(h) Upload, post or otherwise transmit any Third Party Content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

(i) Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals. (ii)

(j) Do anything that in the opinion of TotallyHosted is likely to bring the service into disrepute.

1.21 Client shall:

(a) co-operate with TotallyHosted in all matters relating to the Services;

(b) ensure that all Equipment is in good working order and suitable for the purposes for which it is used and conforms to all relevant Dutch standards or requirements;

(c) obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services, the installation of the Equipment and the use of the Equipment in relation to the Services insofar as such licences, consents and legislation relate to Client’s business, staff and equipment, in all cases before the date on which the Services are to commence;

(d) maintain at Client’s own cost with a reputable insurance company insurance cover against all risks which would normally be insured against by a prudent businessman (including without limitation, insurance in relation to the Equipment, any loss or damage caused to TotallyHosted’s property or TotallyHosted’s employees by the negligence or default of the Client or Client’s employees or agents or caused by any malfunctioning of the Equipment, and any consequential loss or business interruption) and shall upon reasonable request provide TotallyHosted with evidence that such insurance is being maintained;

(e) not use any part of the Premises for any purpose other than for the location of the Equipment. For the avoidance of doubt Client shall not use the Premises as Client’s registered office or address for correspondence and Client acknowledge that Client understand this requirement and that if there is any breach of this Clause TotallyHosted may, without notice and without obligation to pay compensation, apply service credits or refund any monies, suspend restrict or terminate Client’s Service;

(f) comply at all times, and ensure Client’s visitors to the Premises comply at all times, with all applicable international, EU and Dutch legislation and health and safety regulations, and in particular (but without prejudice to the generality of the foregoing) with any such legislation regulating the use of the internet, including the Computer Misuse Act 1990 and the Data Protection Act 1998, and any legislation relating to electrical safety and testing of electrical items including (but not limited to) PAT testing;

(g) respond to any abuse complaints within 24 hours

(h) not do anything that may:

(h.i) compromise the security of the Premises;

(h.ii) be dangerous or cause any nuisance, inconvenience or other disturbance to others at the Premises; or

(h.iii) place TotallyHosted in breach of any covenants relating to the Premises or insurance Clauses as notified by TotallyHosted to Client from time to time.

(i) not publish or cause anything to be published, whether in hard copy or by any electronic medium, that might constitute a passing off of Client for TotallyHosted;

(j) not publish or cause anything to be published, whether in hard copy or by any electronic medium, that might imply an agency, partnership, representative or joint venture arrangement between Client and TotallyHosted;

(k) not publish or cause anything to be published, whether in hard copy or by any electronic medium, which contains adverse or derogatory comments about TotallyHosted or any of its affiliates; and,

(l) provide the Supplier with contact details of the Client’s Accounts, or Accounts payable, department.

1.22 TotallyHosted shall be entitled to require relocation of the Equipment within the Premises and/or to a new Site on minimum 7 day’s notice to Client. TotallyHosted shall use TotallyHosted’s reasonable endeavours to ensure that the disruption caused to Client’s business is kept to a minimum. TotallyHosted shall not be liable for any consequential or economic losses caused by disruption to Client’s business.

1.23 If a natural person, Client must be at least 18 years of age at the date of ordering the Service. Any Minor must have a parent or guardian sign the contract and such parent or guardian, by signing, accepts full financial and legal responsibility for their entire obligations under this contract and agrees to meet all payments due under the contract. A parent or guardian who signs the contract on behalf of a Minor continues to be responsible for, and continues to agree to meet the obligations under, this contract, even when the Minor has attained 18 years of age, unless TotallyHosted have explicitly agreed in writing to transfer the contract into the name of the Minor.

1.24 Obligations in respect of TotallyHosted IP Addresses

If Client obtain a TotallyHosted IP Address, then the following will apply:

1.24.1 Client acknowledges that IP Addresses are in increasingly short supply and that it is only proper for TotallyHosted to monitor and manage how to distribute them;

1.24.2 Client agree to put the assigned RIPE IP Addresses into operational use over a timeframe which shall not exceed 12 months;

1.24.3 Client irrevocably agree that RIPE IP Address will be forfeited and returned by default to RIPE NCC, without compensation or re-imbursement, upon the happening of any one or more of the following events:

(a) Client cannot be contacted; (b) Client fail to make use of the RIPE IP Address in accordance within the timeframe set out in 1.26.7 above (when such unused numbers will revert to the RIPE NCC); (c) Client fails to pay on the due date the fees due to be paid to TotallyHosted; (d) Client fail to use the RIPE IP Address in full conformity with RIPE NCC’s published policies, as from time to time in force; (e) the Contract is terminated by reason of any of the events in Clauses 1.6, 1.19 or 1.20.

1.25 Under Regulation 10 of The Consumer Protection (Distance Selling) Regulations 2000, Client may have the right to cancel this Agreement for fourteen working days after the day after this Agreement has come into effect by virtue of Client placing Client’s order. However, if you specify an order start date prior to the expiry of fourteen working days then Client will lose Client’s right to cancel from the date that access to TotallyHosted’s Service is given.

1.26 Obligations in respect of RIPE IP Addresses

If the Client obtain a RIPE IP Address via TotallyHosted as the sponsoring LIR, then the following provisions apply:

1.26.1 TotallyHosted hereby acknowledge that TotallyHosted ARE solely responsible for liaising with Client to keep registration records up-to-date;

1.26.2 TotallyHosted hereby acknowledge TotallyHosted’s duty to ensure that such registration records are made available to RIPE NCC on a timely basis;

1.26.3 Client acknowledge Client’s obligation to provide up-to-date registration data to TotallyHosted, including timely reporting of any domain changes, and Client specifically agree that some or all of this registration data will be published in RIPE NCC’s WHOIS database;

1.26.4 Client hereby irrevocably agree that the provision of a RIPE IP Address is personal to Client and that such RIPE IP Address may not be assigned, novated or otherwise transferred to any other party (save that this Clause 1.26.4 does not act to prevent a transfer back to RIPE NCC in the circumstances set out in the remainder of this Clause 1.26);

1.26.5 in consideration for the provision of the RIPE IP Address, Client agree to pay to TotallyHosted the fees as invoiced;

1.26.6 Client acknowledge Client’s obligations, and irrevocably agree, to use the RIPE IP Address in accordance with and subject to the policies of RIPE NCC as published on the RIPE NCC’s website (as from time to time amended);

1.26.7 Client agree to put the assigned RIPE IP Addresses into operational use over a timeframe which shall not exceed 12 months;

1.26.8 Client irrevocably agree that RIPE IP Address will be forfeited and returned by default to RIPE NCC, without compensation or re-imbursement, upon the happening of any one or more of the following events:

(a) Client cannot be contacted;

(b) Client fail to make use of the RIPE IP Address in accordance within the timeframe set out in 1.26.7 above (when such unused numbers will revert to the RIPE NCC);

(c) Client fails to pay on the due date the fees due to be paid to TotallyHosted;

(d) Client fail to update (on at least a quarterly basis) the registration data to TotallyHosted;

(e) Client fail to use the RIPE IP Address in full conformity with RIPE NCC’s published policies, as from time to time in force;

(f) the Contract is terminated by reason of any of the events in Clauses 1.6, 1.19 or 1.20.

2. Data Protection

We recognise TotallyHosted’s obligations under both Data Protection legislation and under contract to maintain the confidentiality of Client’s data so far as it is known to TotallyHosted. However, there are circumstances in which such data may need to be disclosed to third parties as follows:

2.1 Client acknowledge and agree that details of the Client’s name, address and payment record may be submitted to a credit reference agency, and personal data will be processed by and on behalf of TotallyHosted in connection with the Services.

2.2 Client acknowledge and agree that details of the Client’s name, address and assigned IP Addresses may be released to law enforcement agencies upon production of valid notices and/or to third parties upon service of a valid disclosure notice issued by a court of competent jurisdiction.

2.3 Client acknowledge and agree that details of Client’s name, address, telephone and fax numbers together with email address(es) and assigned IP Addresses may be released to the RIPE NCC to ensure that both TotallyHosted and Client fulfil their obligations under prevailing RIPE policies and that such data may be published in whole or in part in the RIPE WHOIS database.

2.4 Client are responsible for the security and confidentiality of your username and password.

2.5 Client’s use of the Service signifies your consent to TotallyHosted collecting and using personal information about Client in accordance with these terms and conditions.

2.6 TotallyHosted use the personal information collected about Client to let Client know about new goods, services or offers.

3. Limitation of Liability

3.1 This Clause 3 sets out TotallyHosted’s entire financial liability (including any liability for the acts or omissions of TotallyHosted’s employees, agents, consultants, and subcontractors) to Client in respect of:

(a) any breach of the Contract;

(b) any use made by Client of the Services, or any part of them;

(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract; and

(d) any liability arising under Clause 1.22.

3.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

3.3 Nothing in these Clauses limits or excludes TotallyHosted’s liability:

(a) for death or personal injury resulting from negligence; or

(b) for any damage or liability incurred by Client as a result of fraud or fraudulent misrepresentation by TotallyHosted.

3.4 Subject to Clause 3.2 and Clause 3.3:

(a) TotallyHosted shall not be liable for:

(i) loss of profits; or

(ii) loss of business; or

(iii) depletion of goodwill and/or similar losses; or

(iv) loss of anticipated savings; or

(v) loss of goods; or

(vi) loss of contract; or

(vii) loss of use; or

(viii) loss of or corruption of data or information; or

(ix) delay or inability to use the Service or a Linked Service; or

(x) reliance upon Third Party Content; or

(xi) loss of confidentiality; or

(xii) termination of your access; or

(xiii) virus transmitted; or

(xiv) failure of communication media; or

(xv) unauthorised access to your server/computer; or

(xvi) theft; or

(xvii) loss of, or damage to, any data or other information or property; or

(xviii) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses; or,

(xix) any consequences arising from a Minor’s use of TotallyHosted’s Premises or Services or any consequence arising from the Minor’s age or legal incapacity.

(b) TotallyHosted’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the Service Level Agreement Credits as specified in Clause 4 below and Client expressly confirm that Client agree that there are no other rights or remedies available at Law.

4. Service Level Agreement (‘SLA’)

5. Force Majeure

5.1 ‘An event of force majeure’ means, in relation to either party, an event or circumstance beyond the reasonable control of that party including (without limitation) any act of God, inclement weather, failure or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out or trade dispute or labour disturbance, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet service provider, war, military operations, act of terrorism or riot, delay or failure in manufacture, production or supply by third parties of equipment or services.

5.2 The party suffering the event of force majeure shall not be deemed to be in breach of this agreement or otherwise liable to the other party for any delay in performance or any non-performance of any obligations under this agreement (and the time for performance shall be extended accordingly) if and to the extent that the delay or non-performance is due to an event of force majeure.

5.3 If the event of force majeure in question prevails for a continuous period in excess of 1 month after the date on which it began, the other party may give notice to the party suffering the event of force majeure terminating this agreement. The notice to terminate must specify the termination date, which must be not less than 7 clear days after the date on which the notice to terminate is given. Once a notice to terminate has been validly given, this agreement will terminate on the termination date set out in the notice.

6. Variation

TotallyHosted may, from time to time change any part of this Agreement and will post such changes to our website (www.TotallyHosted.net/algemene_voorwaarden).

7. Waiver

7.1 A waiver of any right under the Contract is only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.

7.2 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.

8. Severance

8.1 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.

8.2 If a provision of the Contract (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

9. Entire Agreement

9.1 The Contract constitutes the whole agreement between the Parties and supersedes all previous agreements between the Parties relating to its subject matter.

9.2 Each Party acknowledges that, in entering into the Contract, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract).

9.3 Any typographical, clerical or other error in any sales literature, marketing materials, quotation, price list or other Document issued by TotallyHosted or contained on any part of the TotallyHosted’s website shall be subject to correction without any liability on the part of TotallyHosted. For the avoidance of doubt, TotallyHosted’s brochure and other sales literature or marketing materials either appearing on TotallyHosted’s website or in printed form are not incorporated into and do not form part of the Contract.

9.4 Nothing in this Clause shall limit or exclude any liability for fraud.

10. Assignment

10.1 Client/Client’s Client may not assign, in whole or in part, Client’s rights under the Contract.

10.2 TotallyHosted is entitled, upon giving 14 days written notice, to assign the whole or part of its rights under the Contract to another company where applicable.

10.3 Each party that has rights under the Contract is acting on its own behalf and not for the benefit of another person.

11. No Partnership or Agency

Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

12. Rights of Third Parties

The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement and no person other than the parties to this agreement shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties

13. Notices

13.1 Any notice or other communication required to be given under the Contract shall be in writing and shall be delivered personally, or sent by pre-paid first-class post, recorded delivery or by commercial courier to the other party and for the attention of the person specified in the Order Form, or as otherwise specified by the relevant party by notice in writing to the other party.

13.2 Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address and for the contact referred to in the Order Form or, if sent by pre-paid first-class post or recorded delivery, at 9:00am on the second Business Day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.

13.3 This Clause 13 shall not apply to the service of any proceedings or other documents in any legal action.

13.4 A notice or other communication required to be given under or in connection with the Contract shall be validly served if sent by email. If sent by email, it shall be deemed to be duly received at the time sent.

14. Limitation Period, Governing Law and Jurisdiction

14.1 Notwithstanding any other provision of the Contract, no proceedings shall be commenced against TotallyHosted under the Contract more than 6 months after the event giving rise to the proceedings has occurred (save in the event of fraud or deliberate concealment by TotallyHosted).

14.2 The Contract, and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of the Netherlands.

14.3 The Parties irrevocably agree that the courts of the Netherlands shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, the Contract or its subject matter.

15. Overusage – Additional Power / Bandwidth / Data Transfer / Monthly Transfer

15.1 If Client exceed the bandwidth / transfer limits set out for the servers and Services purchased then TotallyHosted reserve the right to make additional charges for all usage above the permitted bandwidth / transfer per server and Services purchased at its then prevailing charge rate as published. TotallyHosted will endeavour to notify Client when Client’s bandwidth use exceeds the limits for the servers and Services Purchased, however it is Client’s responsibility to monitor the bandwidth being used from time to time using the Portal.

15.2 If Client’s server causes network issues for other customers in the rack, TotallyHosted reserve the right to limit the amount of bandwidth / data transfer Client’s server can push through the network. This applies to all customers regardless including those paying for 1 Gbps port.

15.3 If Client exceed the inclusive power limits set out for the Services purchased per Equipment then TotallyHosted reserve the right to make additional charges for all usage above the permitted / inclusive power per Equipment / Services purchased at its then prevailing charge rate as published. It is Client’s responsibility to monitor the power being used by your Equipment.

Initial cancellation
1. When You first enter into a contract with TotallyHosted Client have the right to cancel this contract within 14 days without giving any reason. This initial cancellation period will expire after 14 days from the day you first enter into the contract with us (conclusion of the contract).

2. To exercise the initial right to cancel, you must inform us at TotallyHosted of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

3. You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.TotallyHosted.net or through your control panel. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. If you cancel this contract, we will reimburse to you all payments received from you. However, if you have requested that we start providing services to you during the 14 day cancellation period, on cancellation, you will pay us an amount which is in proportion to the cost of services which have been provided to you to that point.

6. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Cancellation after the initial cancellation period
After the initial cancellation period if you wish to cancel Client must inform the Billing Department at least 14 working days before Client’s billing date if Client intend to cancel. Cancellation requests must be sent to info@TotallyHosted.net or by a support ticket. Failure to cancel in accordance with this clause will result in Client’s account being charged fees for one extra month.